MAIN DEDICATED VIRTUAL SUPPORT POLICY ABOUT US
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This Supphosting.com Terms of Service (this "Agreement") and the Supphosting.com Acceptable Use Policy ("AUP") govern your purchase and use of all Supphosting.com services (collectively, the "Services"), as described in the Order Form(s) submitted by you and accepted by Supphosting.com ("Service Order"). Acceptance of any terms or conditions different from those contained herein by Supphosting.com will not be deemed by provision of service, but only by electronic or written signature of an officer of Supphosting.com. You must register and accept the terms of this Agreement and the AUP in order to use the Services. BY REGISTERING FOR AND USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND THE AUP, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT AS WELL AS ALL POLICIES AND GUIDELINES OF THE AUP, WHICH ARE INCORPORATED HEREIN BY REFERENCE. Supphosting.com may modify any of the terms and conditions contained in this Agreement and the AUP, at any time, in its sole discretion. Any modifications are effective upon posting of the revisions on the Supphosting.com web site (the "Site"). Your continued use of the Services following Supphosting.com posting of any modifications constitutes your acceptance of the modifications. If you do not agree to the terms of any modification, do not continue to use the services and immediately notify Supphosting.com of your termination of this Agreement in the manner described in the section below.

Supphosting.com agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

The Use of Supphosting.com service constitutes acceptance and agreement to Supphosting.com AUP as well as Supphosting.com TOS (Terms of Service).

Term and Payment for Services
Term: This Agreement will be for an initial "Term"of 1 month from the date the Services are first provided by Supphosting.com. This Agreement will be automatically renewed (the "Renewal Term") at the end of the Initial Term or any Renewal Term for a period of thirty (30) days unless you provide Supphosting.com with written notice of termination at least seven days (7) before the end of the Initial Term or Renewal Term (also referred to interchangeably and collectively as "Term"), whichever is then applicable. To provide your notice of termination, you must submit a ticket to the Billing department via http://support.supphosting.com and fill out the corresponding cancellation form to initiate the cancellation of your service. Pricing and duration of Terms may be modified only if in writing (such as a Service Order) signed by Supphosting.com.

Termination
This Agreement may be terminated: (i) by you or Supphosting.com during any Renewal Term, without cause, by giving the other party no less than seven (7) days prior written notice, or a greater number of days prior notice if specified in a Service Order accepted by Supphosting.com; (ii) by Supphosting.com in the event of nonpayment by you as provided in the section below or by Supphosting.com, at any time, without notice, if, in Supphosting.com sole judgment, you are in violation of any terms or conditions of the AUP. If you terminate this Agreement, or if Supphosting.com terminates this Agreement for your breach, before the end of the Initial Term or the Renewal Term, whichever is then applicable, you will be required to pay immediately and without setoff or delay all charges, fees and costs accrued before the termination date, all monthly recurring fees for each month remaining in the Term and any other amounts including, but not limited to, bandwidth overage charges that you owe to Supphosting.com under this Agreement.

Charges
You will immediately pay, upon receiving an electronic invoice from Supphosting.com, all charges for your use of the Services at the then current Supphosting.com prices for that category of service or any special offer applicable to your account as determined by Supphosting.com. You are responsible for paying all federal, state, and local sales, use, value added, excise duty and any other taxes assessed with respect to the Services, other than taxes based on Supphosting.com net income. If you are a resident of Texas, your purchase of dedicated hosting services is subject to the Texas sales tax rate of 8.25%. All setup fees are subject to an 8.25% tax. If you default on any of your obligations under this Agreement and Supphosting.com must engage a collections effort to collect past due sums associated with your use of Services, you are responsible for all costs of collection of all amounts owed under this Agreement, including reasonable attorney's fees of Supphosting.com.

Your server comes with a set bandwidth allotment of 1500 GB. This represents the amount of bandwidth that you are allowed to use for each calendar month. If you exceed this allotment for any reason in any calendar month, even if you have cancelled service with Supphosting.com during the month, you will be charged overage bandwidth at a rate of $.50 per gigabyte. If you will have theoretically overusage bandwith, we will inform you in advance, and you should pay for overusage before all bandwidth will be used completely. If you will not pay in a time, server would be temporarily suspended. It is your responsibility to monitor your bandwidth usage and to pay for all overages.

Payment and Fees
You will pay all charges for the first month of service in advance on the first day of the Initial Term. You will pay all subsequent charges for Services in their entirety in advance on the anniversary day of each successive month. You must pay for the Services by Paypal, bank transfer, E-gold, or other method. You authorize Supphosting.com to charge your credit or debit card to pay for any charges that may apply to your account. You have a specific obligation to immediately notify Supphosting.com of any changes to your card account (including applicable account number or cancellation or expiration of the account, your billing address, or any information that may prohibit Supphosting.com from properly charging your account). Failure to immediately and fully pay your fees for Services and applicable taxes when invoiced by Supphosting.com shall be a material breach of this Agreement, justifying Supphosting.com to suspend its performance and terminate this Agreement. If Supphosting.com terminates this Agreement for your material breach, you will be required to pay immediately all fees and costs accrued before the termination date, all monthly recurring fees for each month remaining in the term and any other amounts you owe to Supphosting.com under this Agreement including, but not limited to, bandwidth overage charges. You are responsible for any costs that Supphosting.com incurs in enforcing collection, including reasonable attorneys' fees, court costs and collection agency fees.

Paypal payments that are either rejected or not made when Services are invoiced are subject to an additional processing fee. Service will be immediately interrupted on any account that is unpaid. Service interrupted for non-payment is subject to a $25 suspension charge. Accounts not paid by the due date are subject to a $5 late fee that accrues daily until paid in full. Accounts that are not collectable by Supphosting.com may be turned over to an outside collection agency for collection. If you account is turned over for collection, you agree to pay the company an additional "Collection" fee of not less than $50 nor more than $150. If you desire to cancel the account, please follow the correct procedure to do this at http://support.supphosting.com.

Refund and Disputes
*All payments to Supphosting.com are nonrefundable* and include any applicable setup fees and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time that the dispute occurred.

Failure to Pay
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not, in any way, relieve the Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and all collection fees, including legal expenses.

Use of Services
Services. The AUP is posted on the site at (or such other location as Supphosting.com may specify) and may be updated from time to time. BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THE AUP AND ANY MODIFICATIONS TO THE TERMS. SUPPHOSTING.COM MAY TERMINATE YOUR ACCOUNT WITHOUT NOTICE FOR ANY VIOLATION OF THE AUP OR THIS AGREEMENT.

Security: You are solely responsible for any security breaches affecting servers or accounts under your control. If your server is responsible for or involved in an attack on or unauthorized access into another server or system, Supphosting.com will shut it down immediately. You will pay any charges resulting from the cost to correct security breaches affecting Supphosting.com or any of its other customers.

System and Network Security
Users are prohibited from violating or attempting to violate the security of the Supphosting.com proprietary network. Violations of system or network security may result in civil or criminal liability. Supphosting.com will investigate occurrences which may involve, and cooperate with law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
  • Accessing data not intended for such user or logging into a server or account, which such user is not authorized to access.
  • Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
  • Attempting to interfere with service to any user, host or network, including without limitation, via means of overloading, flooding, mail bombing or crashing.
  • Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
  • Taking any action in order to obtain services which such user is not entitled. Notification of Violations or Infractions Supphosting.com is under no duty to look at each client's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet related activities. Violations of the AUP will result in the following:

    A warning notification sent via email, Supphosting.com trouble ticket with 24 hours notice for resolution:

    24 hours is the standard notification; situations involving law enforcement, phishing scams, fraud, password harvesting, network interference, Denial or Disruption of service, IRC related misuse, or other malicious activity can reduce the notification time frame.
  • First Violation: Any user, which Supphosting.com determines to have violated any element of our AUP (Acceptable use Policy), shall receive an e-mail, warning them of the violation. The service may be subject at Supphosting.com discretion to a temporary suspension pending a client's agreement in writing to refrain from any further violations.
  • Second Violation: Any client that Supphosting.com determines to have committed a second violation of nay element or portion of the AUP shall be subject to immediate suspension or termination of service without further notice.
  • We reserve the right to drop the section of IP space involved in any SPAM or Denial-of-Service (Dos) complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial-of-service attacks are originating from your network. In certain rare cases, we may have to take this action prior to attempting to contact you.

  • Disclosure to Law Enforcement
    The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all Subscriber information, including assigned IP addresses, account history, account use, etc. to any law enforcement agency who makes a written request without further consent or notification to the Subscriber. In addition Supphosting.com shall have the right to terminate all service set forth in this Agreement if requested to do so as a result of any action of any law enforcement or government agency.

    Support Services and Boundaries
    Supphosting.com provides 24/7/365 technical support to our Subscribers. We limit our technical support to our area of expertise. The following are our guidelines when providing support:

    Intellectual Property Policy
    Supphosting.com respects the intellectual property rights of others and expects its users to do the same. Supphosting.com reserves the right, at its discretion, to delete material that infringes the copyrights, trademarks, or other intellectual property rights of others. Supphosting.com also reserves the right to disable and/or terminate the accounts of users who infringe the copyrights, trademarks or other intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Supphosting.com with the following information:
    1. A description of the copyrighted work property that you claim has been infringed;
    2. A description of the material that you claim infringes your copyright, and information sufficient to allow us to locate the material;
    3. Your address, telephone number, and e-mail address;
    4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
    5. A statement by you, made under penalty of perjury, that the information provided is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf;
    6. An electronic or physical signature of a person authorized to act on behalf of the owner of the copyright.

    IP Addresses
    Supphosting.com will maintain and control ownership of all Internet Protocol ("IP") numbers and addresses that Supphosting.com may assign to you. Supphosting.com may, in its sole discretion, change or remove any and all IP numbers and addresses at any time.

    Enforcement Actions
    Supphosting.com reserves the right to suspend or terminate the Service immediately or take any other corrective action it deems appropriate in its sole discretion if, in the sole judgment of Supphosting.com, your server is the source or target of any violation of the AUP or for any other reason which Supphosting.com reasonably chooses. If inappropriate activity is detected, all of your accounts in question will be deactivated until a thorough investigation is completed. Prior notification to you of disconnection is not assured. In some cases, law enforcement will be contacted regarding the activity. These rights of action, however, do not obligate Supphosting.com to monitor or exert editorial control over the information made available for distribution via the Services. If Supphosting.com takes corrective action because of a possible violation, Supphosting.com will not refund you any fees that you paid in advance of the corrective action.

    Disclosure Rights
    The AUP specifically prohibits the use of our service for illegal activities. Therefore, you agree that Supphosting.com may disclose any and all of your information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to you. In addition, Supphosting.com shall have the right to terminate all service set forth in this Agreement.

    Disclaimed Warranties
    Supphosting.com exercises no control over, and accepts no responsibility for, the content of the information passing through Supphosting.com host computers, network hubs and points of presence, or the Internet. USE OF THE SERVICES OR ANY INFORMATION THAT MAY BE OBTAINED THEREFROM IS AT YOUR OWN RISK. ALL SERVICES PERFORMED UNDER THIS AGREEMENT ARE PERFORMED "AS IS" AND WITHOUT WARRANTY AGAINST FAILURE OF PERFORMANCE INCLUDING, ANY FAILURE BECAUSE OF COMPUTER HARDWARE OR COMMUNICATION SYSTEMS. SUPPHOSTING.COM DOES NOT MAKE AND DISCLAIMS, AND YOU WAIVE ALL RELIANCE ON, ANY REPRESENTATIONS OR WARRANTIES, ARISING BY LAW OR OTHERWISE, REGARDING THE SERVICES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE IN TRADE. SUPPHOSTING.COM DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

    Limitation and Exclusion of Liability
    Limitations
    IN NO EVENT WILL SUPPHOSTING.COM OR ITS SUPPLIERS HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF INFORMATION DISTRIBUTED OR MADE AVAILABLE FOR DISTRIBUTION VIA THE SERVICES THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES. NEITHER SUPPHOSTING.COM NOR ITS SUPPLIERS WILL HAVE LIABILITY WITH RESPECT TO SUPPHOSTING.COM' OBLIGATIONS UNDER THIS AGREEMENT, OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF SUPPHOSTING.COM HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES. THE LIABILITY OF SUPPHOSTING.COM AND ITS SUPPLIERS TO YOU FOR ANY REASON AND UPON ANY CAUSE OF ACTION IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID TO SUPPHOSTING.COM UNDER THIS AGREEMENT DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM ACCRUED. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATIONS, AND OTHER TORTS. THE FEES FOR THE SERVICES SET BY SUPPHOSTING.COM UNDER THIS AGREEMENT HAVE BEEN AND WILL CONTINUE TO BE BASED UPON THIS ALLOCATION OF RISK. ACCORDINGLY, YOU RELEASE SUPPHOSTING.COM AND ITS SUPPLIERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THE LIMITATION STATED IN THIS SECTION.

    Interruption of Service
    Supphosting.com and its suppliers are not liable for any temporary delay, outages or interruptions of the Services. Further, Supphosting.com is not liable for any delay or failure to perform its obligations under this Agreement, where the delay or failure results from any "act of God" or other cause beyond its reasonable control (including any mechanical, electronic, communications or third-party supplier failure).

    MISCELLANEOUS PROVISIONS
    Supphosting.com and you agree that, except as otherwise expressly provided in this Agreement, the Order Form(s) or the terms and conditions of use of any third party software products, there shall be no third party beneficiaries to this Agreement, including but not limited to the insurance providers for either party or your customers. THIS AGREEMENT IS MADE UNDER AND WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF TEXAS (EXCEPT THAT BODY OF LAW CONTROLLING CONFLICTS OF LAW) AND SPECIFICALLY EXCLUDING FROM APPLICATION TO THIS AGREEMENT THAT LAW KNOWN AS THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. EXCLUSIVE VENUE FOR ALL DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE THE STATE AND FEDERAL COURTS IN TEXAS, AND EACH PARTY IRREVOCABLY CONSENTS TO SUCH PERSONAL JURISDICTION AND WAIVES ALL OBJECTIONS THERETO. In the event any provision of this Agreement is held by a tribunal of competent jurisdiction to be contrary to the law, the remaining provisions of this Agreement will remain in full force and effect. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party. You may not sell, assign or transfer its rights or delegate its duties under this Agreement either in whole or in part without the prior written consent of Supphosting.com, and any attempted assignment or delegation without such consent will be void. Supphosting.com may assign this Agreement in whole or part. Supphosting.com also may delegate the performance of certain Services to third parties. All notices, demands, requests or other communications required or permitted under this Agreement shall be deemed given when delivered personally, sent by facsimile upon confirmation, sent and received by return receipt email, or upon receipt of delivery of overnight mail. You and Supphosting.com are independent contractors and this Agreement will not establish any relationship of partnership, joint venture, employment, franchise or agency between you and Supphosting.com. This Agreement, including all documents incorporated herein by reference, constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and all prior or contemporaneous discussions, negotiations, understandings and agreements, written and oral, regarding such subject matter.

    Survival
    All provisions of this Agreement relating to your warranties, intellectual property rights, limitation and exclusion of liability, your indemnification obligations and payment obligations will survive the termination or expiration of the Agreement.

    MAIN DEDICATED VIRTUAL SUPPORT POLICY ABOUT US
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