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Where can I test speed of file download and ping?
To test multiple file size downloads click http://speedtest.layeredtech.com/ or ping 209.67.208.204
Does Supphosting.com allow adult content on their servers?
We do allow legal adult content on our websites (18+). All content on a Supphosting.com server must follow our AUP and must follow all applicable US laws. Supphosting.com may, at any time, at its sole discretion, require the customer to provide legal documentation fulfilling the requirements of 18 U.S.C. 2257 for their review. Any customer found to be in non-compliance with 18 U.S.C. 2257 or any other applicable law may have their account suspended or revoked at our sole discretion.
Does Supphosting.com have contracts?
Supphosting.com does not have any type of contract, exclusive or otherwise. We simply require a 7 day notice to cancel any server.
How long does it take to get my server after I place the order?
All of our servers are provisioned, installed and setup in 24-72 hours (estimated) from the time that we confirm payment. The majority of our servers are deployed within this time frame, although depending on the configuration of the server and the current work load, the deployment may take a little longer.
Can I ask for custom partitions?
Yes, you can request custom partitions. We use what the OS install CD uses for the auto-partitioning, unless it is FreeBSD, for which we have our own setup.
Can I order additional IPs and if so, how much?
We sell IPs in blocks of 8 at $1 per IP ($8 per block). To order IPs, you must have a minimum of 80% justification for those additional IPs (required by ARIN). Additional IPs can be ordered after your server is deployed.
Does Supphosting.com allow IRC or P2P applications on the network?
No. Please read our AUP / TOS for more details. All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services. Please do not run IRC on any of the Supphosting.com servers.
Do you offer Remote Reboots?
All reboots are done manually by techs in datacenter, and techs physically at the Data Centers 24/7. Reboot tickets is the highest importance... If you need a reboot, you must request reboot in service area at http://supphosting.com. Your request will be automatically sent to datacenter, and executed shortly.
Reboot tickets have the upmost priority; estimated time for completion is 5-45 minutes, but they are usually taken care of w/in 5-10 minutes. Datacenter currently working on remote reboot capability and it should be ready in the near future.
Where is your Data Center?
Datacenter at Savvis IDC in Fort Worth Texas with multiple gigabit uplinks to their international backbone. It provide all own hardware, staff and support personnel. We simply rent hardware at the datacenter and provide support for all servers.
What is the average turnaround time on *custom orders*?
24-72 business hours depending on the configuration. We offer no
guarantee on the setup time and try to always meet or beat the 24-72
hour timeline.
Which forms of payment do you accept?
We currently accept Webmoney and Fethard. Contact us for more details.
What is your policy on Bandwidth?
We do not limit your transfer rate for your dedicated server. Your dedicated server will have a 10mbps network connection unless otherwise stated (as in the 10mbps unmetered systems), or if you have selected to upgrade your port speed to 100Mbps. If you exceed your monthly transfer limit, your server will be temporarily suspended until payment of overusage. We inform in advance in cases of heavy bandwidth load. You will be billed for any excess (except for the 10mbps and 100mbps unmetered systems). We do not throttle (limit) the bandwidth of any system that does not break our AUP/TOS.
How is Bandwidth measured?
Bandwidth usage is measured from samples taken at the switch. You can monitor and check your bandwidth usage by logging into service area of our site. Once there, choose the bandwidth monitor for the specific server in question to see how much bandwidth you are using. The total transfer listed is the actual transfer your server has done, both in and out.
Why should we choose Supphosting.com over other providers?
Buying our servers, you get support not only from the team of experienced system
administrators, but also programmers. This can fast detect issue and solve it.
We are not linked to any of data centers and we provide you optimal solution
when selecting server. Our partners in data centers guaranty uptime 99.9%.
If there is a problem with one of our servers, and the problem is found
to be or stem from hardware failure, we will replace the hardware at no
additional cost to you asap.
Data Centers have Engineers, technical support staff, and management
24/7/365 (this includes evenings, weekends, and all holidays -
even Christmas!). This staff handles all levels of support and builds and
deploys servers 24/7 as well - so if you put in an order at 2am on a
weekend, your server will still be in the process of being built and
deployed to you on time.
Our servers are usually deployed in 24-72 hours, and although 72 hours might
seem a long time to wait, it's worth it - as we order all servers new when
the order is placed to your specific configuration. Many providers only
offer a few server package options with very limited OS choices only -
we offer many server packages and allow you to configure each server as you
wish by adding HDs or RAM, upgrading them, upgrading the uplink port,
choosing from a minimum of 10-15 OS choices available, etc...You can
also order Rapid Deploy servers off of our website which are always
deployed within 24 hours - most are deployed in 12 hours from payment
confirmation.
Regarding our main Data Center: The Savvis IDC is a TIER 1 DC. It is fully
redundant in all aspects when it comes to power, HVAC, bandwidth and more.
We provide all our own hardware, support staff and network equipment in
this building and have office space located on site for our staff to
use 24/7. We get direct multiple uplinks to the Savvis backbone which is
less then 100ft from our cage.
For additional information please see SAVVIS's website: http://www.savvis.net/corp.
If you have additional questions about any of the above information or o
therwise, please let us know how we can assist you.
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